At Boss Furniture, we are dedicated to delivering the highest-quality furniture to customers worldwide. From sourcing to delivery, we provide personalized one-on-one service to ensure every order is handled with care, professionalism, and transparency.
Our policies below outline service fees, order procedures, payment guidelines, privacy protection, and customer guarantees, giving you complete confidence when purchasing through us.
1. Personalized Service & Service Fees
Boss Furniture is committed to offering one-on-one professional service, helping customers find furniture that combines quality, aesthetics, and cost-effectiveness.
Service Fee:
- A 5% service fee is applied to every order.
- Example: For a $1,500 order, the service fee will be $75.
What the Service Fee Covers:
- Dedicated guidance from our professional service team
- Coordination with factories to ensure high-quality production
- Personalized follow-up on every step of your order
- Assistance with delivery arrangements upon request
Payment Structure:
- Full payment for production – ensures smooth manufacturing and prioritization.
- Service fee (5%) – covers one-on-one support and professional handling.
Reservation & Refund Policy:
- The reservation fee is non-refundable.
- Furniture purchase fees are refundable if the order is canceled for personal reasons.
2. Delivery & Shipping Policy
Boss Furniture ensures that every order is handled with care and professionalism.
Production Timeline:
- Production typically takes 45–60 days, depending on the style and quantity of furniture.
Delivery & Shipping Arrangements:
- Delivery and shipping are arranged only upon customer request.
- We coordinate with trusted partners to ensure your furniture reaches you safely and on time.
- Estimated delivery times may vary depending on your location:
- Hong Kong: ~15 days
- Southeast Asia: ~20 days
- United States: ~45 days
Shipping Costs:
- Calculated based on your location and order volume
- Displayed transparently at checkout
International Shipping:
- We can arrange worldwide shipping upon request, excluding conflict regions
- Delivery times vary by destination and method
Customs & Taxes:
- Customs duties and taxes are the responsibility of the buyer
- Boss Furniture is not responsible for additional charges imposed by customs
Transport Method:
- We work with trusted shipping partners to ensure careful handling and cost-effective transport
3. Product Quality & Assurance
While Boss Furniture is not a manufacturer, we provide exceptional value by:
- Sourcing furniture from hundreds of high-quality factory resources
- Conducting quality inspections and personalized verification
- Ensuring the furniture meets your specifications for color, size, and craftsmanship
Inspection Process:
- After production, inspection photos and videos are shared with our team and customers
- Any non-conforming products are reworked or replaced until fully approved
Customer Guarantees:
- We help customers find furniture with the best cost-performance ratio
- End-to-end guidance ensures a smooth purchasing experience from order to delivery
4. Privacy Policy
Your privacy and data security are our priority.
Cookies & Data:
- Cookies help enhance your browsing experience and remember items in your cart
- We only collect essential information for order processing and service fulfillment
Third-Party Providers:
- Trusted delivery and payment partners may set cookies to improve service quality
- No personal information is shared without your consent
Opt-Out:
- You can block or delete cookies via browser settings, but some features may be affected
5. Value & Why Choose Boss Furniture
Boss Furniture stands out because we:
- Offer personalized one-on-one service
- Help customers maximize furniture quality within their budget
- Arrange safe and reliable delivery worldwide if requested by the customer
- Provide transparent fees and timelines
- Maintain strong relationships with trusted factories for consistent quality
6. Social Responsibility
Boss Furniture proudly participates in the Global Pledge 1% Movement, committing a portion of our equity, time, products, and profits to community improvement and philanthropy.
7. Customer Expectations
By ordering with Boss Furniture, you can expect:
- Clear communication and updates throughout the order process
- Access to various furniture styles, including minimalism, light luxury, retro, and creamy aesthetics
- Expert handling from production to delivery
- Assistance with customized furniture needs and cost-effective solutions
Boss Furniture – Bringing Foshan Furniture to the World with Professionalism, Care, and Reliability